Thursday, January 17, 2008

Star Customer Service
When you work for a company that emphazises customer service as a priority, your goal is to make sure everyone is satisfied BEYOND their expectations. You see, when I went to business school (just a few years back :)) good customer service was to meet the clients' expectation. Now days it is to exceed it. It is amazing all the effort that goes into that. And we are talking of simple purchases, providing a service, trivial stuff.

I tried translating that thought into Christian life. How can I WOW the people I come in contact with beyond their expectations? I was sad to realize that it takes so little in this scenario, yet I am not incline to make the effort.

I said good morning to a custodian at the mall with a big, sincere smile, and the poor guy was so confused I had to say it again, "Good morning sir" he kept looking at me like waiting for me to ask a question or something, then, he smiled back and replied. I saw the same guy a few days later, and asked him how his day was going, and I could see his face light up and his shoulders going back. He answer a simple "very good" and I kept going my way, but I know he was WOWed by my noticing him.

I want to be a Star Customer Service provider for God! How many people can I WOW in a day?

2 comments:

Heather Palacios said...

Oh my gosh....this is a GREAT point you make. We strive for customer servIce...but how about God-service, right? Thanks for the great post!

Pris said...

Well, you just WOWED me with this word. Thanks for bringing that point. Miss you and your great hugs.